1. Welcome

These Terms and Conditions set out the legally binding obligations that apply when you purchase, access or use any course, programme, workshop, coaching service, mentoring service, membership, event, digital product, consultancy service or website provided by Marketing Wrens Ltd ("Marketing Wrens", "we", "us" or "our").

Please read these Terms carefully before purchasing any of our services.

By purchasing, enrolling in, attending, accessing or using any of our services, you confirm that you have read, understood and agreed to these Terms.

2. About Us

Marketing Wrens Ltd

20–22 Wenlock Road

London

N1 7GU

United Kingdom

Website: www.marketingwrens.com

Email: [email protected]


3. Who Can Purchase Our Services

You must be at least 18 years old and legally able to enter into a binding agreement. By purchasing any service from us, you confirm that:

• You are at least 18 years old;

• The information you provide is accurate and complete;

• You have authority to enter into this agreement (or when acting on behalf of a company you have the relevant authority to enter into this agreement on behalf of the company)

4. Services Covered by These Terms

These Terms apply to all products and services offered by Marketing Wrens Ltd, including:

Training courses;

Coaching programmes;

Mentoring services;

Workshops;

Masterclasses;

Memberships;

Digital products;

Online learning programmes;

Consultancy services;

Events;

Resources and downloads;

Website use.

5. Booking Your Place

Your place on a programme, course or event is not confirmed until we have received either: Full payment; or An agreed deposit.

Marketing Wrens Ltd reserves the right to decline or cancel a booking before commencement where payment has not been received in accordance with these Terms and Conditions.

A booking is only confirmed where cleared funds are received.

6. Deposits

IMPORTANT – ALL DEPOSITS ARE NON-REFUNDABLE

Any deposit paid to secure a place on a course, programme, coaching package, workshop, mentoring service or event is:

• Non-refundable;

• Non-transferable;

• Not exchangeable for cash;

• Not redeemable against another service unless agreed by us in writing. Your deposit secures your place and covers administration costs, reserved training capacity and planning resources.

• No refund of any deposit will be provided under any circumstances, including: Cancellation;

Illness;

• Travel disruption

• Visa refusal;

• Employment changes;

• Business closure;

• Personal circumstances;

• Change of mind;

•Failure to complete a programme;

• Failure to attend.

By paying a deposit, you acknowledge and accept these Terms and Conditions. Certain programmes, services, workshops, events and VIP Days may be subject to specific booking conditions, payment deadlines and cancellation requirements which will be communicated at the time of purchase and shall form part of these Terms and Conditions.

You are responsible for reviewing all programme information prior to purchase.

7. No Refund Policy

PLEASE READ THIS SECTION CAREFULLY

Except where required by applicable law, all payments made to Marketing Wrens Ltd are non refundable.

This applies to:

Courses;

Coaching;

Mentoring;

Memberships;

Workshops;

Events;

Consultancy services;

Digital products;

Online training programmes.

By purchasing from Marketing Wrens Ltd, you acknowledge that:

You have reviewed the programme information before purchase;

You understand the commitment involved;

You accept responsibility for determining whether the programme is suitable for you; and You understand and accept these Terms and Conditions.

Refunds will not be issued due to:

Change of mind;

Lack of results;

Failure to attend;

Failure to complete the programme;

Dissatisfaction where the service has been delivered;

Illness;

Personal circumstances;

Business circumstances;

Technical issues outside our reasonable control or any other issues that we deem not appropriate

7a. Cancellation Rights (Distance Contracts)

If you instruct us online or by telephone, you may have a 14-day statutory cancellation right under consumer legislation.

If you ask us to begin work within that 14-day period, you agree that:

• We may start providing the service immediately; and

• You will be responsible for payment for work carried out up to the point of cancellation.

Where you ask us to begin delivering the course or access to materials have been provided to you within the 14‑day statutory cancellation period, you expressly agree that your right to cancel will be lost once delivery has started. Once the course has commenced, you cannot cancel under the statutory cooling‑off rules and all payments remain due

Business clients acknowledge and agree that any services purchased in business‑to‑business (B2B) capacity means that no statutory cooling‑off period applies.

All orders bookings made by a business client are final and binding upon confirmation, and the client is fully responsible for ensuring the accuracy of all information provided prior to purchase. Payments made by business clients are non‑refundable, and the Company is under no obligation to offer cancellations, refunds, or amendments once the service has been confirmed.

8. Fees and Payments

All prices are displayed in United States Dollars (USD) unless otherwise stated. Where we choose to offer payment in another currency, this will be clearly stated at checkout.

You are responsible for:

Currency conversion charges;

Bank charges;

Transfer fees;

Taxes;

VAT, GST or equivalent local taxes.

All fees, deposits and payments are non-refundable except where required by applicable law. Failure to make payment (or in the event payments are overdue) may result in suspension or termination of access to services.

9. Payment Plans

Where a payment plan is offered, the Client agrees to make all payments on the agreed dates. By enrolling on a payment plan, the Client is committing to the full programme fee and not merely the individual instalments.

Failure to attend, participate in, complete or achieve results from a programme does not cancel the Client's obligation to complete all remaining payments.

If an instalment payment is missed, Marketing Wrens Ltd reserves the right to:

Suspend access to the programme;

Remove access to course materials;

Withhold certificates or completion documents;

Recover outstanding balances;

Charge reasonable administrative and recovery costs that we deem appropriate. The Client remains responsible for the full programme fee until paid in full.

10. VIRTUAL VIP DAY BOOKINGS

The Marketing Wrens Virtual VIP Day is a premium one-to-one service with limited availability and significant preparation, planning and resource allocation undertaken before the scheduled delivery date.

A non-refundable deposit is required at the time of booking to secure the chosen Virtual VIP Day date.

The remaining balance must be paid in full no later than seventy-two (72) hours before the

The Client acknowledges that Marketing Wrens Ltd reserves dedicated time, resources and preparation for each Virtual VIP Day and that the reserved date is removed from availability for other potential clients.

If the outstanding balance has not been received in full at least seventy-two (72) hours before the scheduled Virtual VIP Day, Marketing Wrens Ltd reserves the right, at its sole discretion, to:

Cancel the booking;

Refuse access to the Virtual VIP Day;

Release the reserved date for resale;

Offer the date to another client;

Remove any associated programme access.

Any deposit paid shall remain strictly non-refundable.

Where a Client requests to reschedule a Virtual VIP Day, Marketing Wrens Ltd may consider the request at its sole discretion.

Any approved rescheduling request:

Must be submitted in writing;

Is not guaranteed;

May be subject to an administration fee;

May be subject to additional charges where preparation work has already commenced.

Failure to attend a scheduled Virtual VIP Day for any reason shall be treated as a cancellation by the Client.

No refund shall be provided for:

Non-attendance;

Late arrival;

Technical issues on the Client's side;

Failure to pay the balance by the required deadline;

Withdrawal from the booking;

Change of personal circumstances;

Change of business circumstances.

Marketing Wrens Ltd shall have no obligation to provide an alternative date, refund, credit or replacement service where a Client fails to attend or fails to pay the balance within the required timeframe.

11. Chargebacks and Payment Disputes

If you have a concern about a payment, we ask that you contact us first so that we can try to resolve the matter quickly and fairly.

If a chargeback or payment dispute is raised after services have been delivered, accessed, attended or downloaded, we reserve the right to:

Suspend access to services;

Recover outstanding amounts owed;

Recover reasonable administrative and legal costs;

Provide evidence to payment processors and financial institutions.

Raising a chargeback does not cancel your obligations under these Terms.

12. Cancellations by You

If you cancel:

More than 30 days before the start date:

Any balance paid may be refunded less the non-refundable deposit.

14–30 days before the start date:

Up to 50% of the remaining balance may be refunded at our discretion.

Less than 14 days before the start date:

No refund will be provided.

Failure to attend is treated as a cancellation and no refund will be provided under any circumstances

13. Transfers

We may allow you to transfer to another course date at our discretion. Transfer requests must be made in writing by email to

[email protected]

Transfers are not guaranteed and administration fees may apply.

14. Course Changes by Marketing Wrens Ltd

We reserve the right to:

Change course dates;

Change venues;

Change trainers, speakers or facilitators;

Change delivery methods (including moving a course from in-person to online); Update or amend course content;

Postpone a course;

Cancel a course where necessary.

If we cancel a course, our liability will be limited to refunding any fees paid directly to us by you for that course.

We are not responsible for:

Travel costs;

Accommodation costs;

Loss of earnings;

Loss of business opportunities;

Any indirect or consequential losses; or

Any other expenses

15. Online Training

Where a programme is delivered online, you are responsible for ensuring that you have: Reliable internet access;

Suitable equipment;

Appropriate software;

A suitable environment in which to participate.

We are not responsible for interruptions caused by your internet connection, equipment, software or technical issues outside our control.

No refund will be issued due to technical issues on the participant's side.

16. Intellectual Property

All materials provided by Marketing Wrens Ltd remain our intellectual property unless otherwise stated.

This includes:

Course materials;

Workbooks;

Templates;

Frameworks;

Videos;

Audio recordings;

Downloads;

Presentations;

Membership content;

Training resources;

Marketing materials.

You may use these materials for your own personal or internal business use only. You may not:

Copy;

Reproduce;

Sell;

Share;

Republish;

Distribute;

Modify;

Licence;

Commercially exploit any of our materials without our prior written consent.

This restriction continues after completion of the programme or termination of your membership.

17. Digital Products and Downloads

Marketing Wrens Ltd may provide digital products, downloadable resources, templates, workbooks, recordings, guides, checklists and other electronic materials.

Access to, download of, or delivery of a digital product is deemed fulfilment of the purchase. Due to the nature of digital products, no refunds will be provided once access has been granted, except where required by applicable law.

Digital products are licensed to the purchaser only and may not be shared, copied, distributed, resold, sublicensed or otherwise made available to any third party.

Access credentials, downloads, templates, recordings and digital resources are provided solely for the purchaser's personal use and must not be shared with any third party.

18. Recording Policy

Participants may not record, photograph, livestream, reproduce or distribute any part of a course, coaching session, workshop, membership, event or programme without our prior written permission.

Unauthorised recording or distribution may result in:

Immediate removal from the programme;

Suspension of access;

Termination of membership;

Legal action where appropriate.

No refund will be provided in these circumstances.

19. Memberships and Lifetime Access

Where lifetime access is offered, lifetime access means access for the operational lifetime of the programme, product or membership and not the lifetime of the participant.

We reserve the right to:

Update content;

Replace content;

Remove content;

Retire programmes;

Discontinue services.

Where a programme is retired, lifetime access ends when the programme is no longer actively maintained or offered by Marketing Wrens Ltd.

Sharing membership access, login credentials or programme materials with any third party is strictly prohibited and we reserve the right to immediately terminate access without refund.

20. Client Responsibilities

By participating in our services, you agree to:

Behave professionally and respectfully;

Comply with applicable laws;

Take responsibility for your own decisions and actions;

Use good judgement when implementing strategies, advice or recommendations.

You acknowledge that success depends on many factors, including your own effort, implementation and circumstances.

You remain solely responsible for any business, financial or personal decisions you make.

21. Results Disclaimer

Marketing Wrens Ltd provides education, coaching, mentoring, training and business development support.

Nothing provided by Marketing Wrens Ltd constitutes:

Legal advice;

Financial advice;

Tax advice;

Accounting advice;

Investment advice;

Medical advice;

Regulatory advice.

No guarantee is made regarding:

Revenue;

Profitability;

Lead generation;

Business growth;

Client acquisition;

Marketing performance;

Sales performance;

Employment outcomes;

Business success.

Results vary significantly between individuals and businesses. Past performance, testimonials, examples and case studies should not be relied upon as a guarantee of future success.

Marketing Wrens Ltd makes no guarantee that any participant will achieve specific financial results, revenue targets, client acquisition targets, marketing outcomes, business growth objectives or any other commercial outcome as a result of participating in any course, programme, coaching, mentoring or consultancy service.

22. Case Studies, Testimonials and Success Stories Disclaimer

From time to time, Marketing Wrens Ltd may share testimonials, reviews, success stories, case studies, examples, revenue figures, marketing results or other experiences from clients, participants or third parties.

These examples are provided for illustrative and educational purposes only. They are not intended to represent, guarantee or predict the results that any participant may achieve.

Individual results vary significantly and depend on numerous factors including:

Experience;

Skills;

Knowledge;

Market conditions;

Industry;

Personal effort;

Implementation;

Economic conditions;

Factors outside the control of Marketing Wrens Ltd.

No representation is made that any participant will achieve results similar to those presented in testimonials, case studies or success stories.

23. Confidentiality

We respect the confidentiality of information shared during programmes, coaching sessions, mentoring sessions and group discussions.

Participants also agree to respect the privacy and confidentiality of other participants. You agree not to disclose confidential information belonging to:

Marketing Wrens Ltd;

Our trainers, coaches or consultants;

Other participants.

This obligation continues after your participation has ended.

24. Community Standards and Conduct

Where programmes include online communities, memberships, networking groups or discussion forums, participants agree to:

Treat others with respect;

Avoid harassment, bullying or discrimination;

Refrain from abusive, threatening or offensive behaviour;

Avoid spamming, solicitation or unauthorised promotion.

Marketing Wrens Ltd reserves the right to remove any content posted by participants that it reasonably considers inappropriate, offensive, unlawful, misleading or harmful to the community.

25. International Customers

Our services are available internationally.

Customers outside the United Kingdom are responsible for ensuring compliance with:

Local laws;

Local regulations;

Licensing requirements;

Tax obligations;

Import or export restrictions.

Marketing Wrens Ltd does not guarantee that any programme complies with laws applicable in every jurisdiction.

You are responsible for determining whether participation is lawful in your location.

26. Unless otherwise stated, all programme times will be in UK (GMT) time.

We accept no responsibility for any missed sessions, delays, or scheduling issues arising from a client’s failure to correctly convert time zones, manage their availability, or ensure they are able to attend at the stated UK time. It is the client’s sole responsibility to verify session times and make appropriate arrangements to participate.Limitation of Liability

To the fullest extent permitted by law, Marketing Wrens Ltd shall not be liable for:

Loss of profits;

Loss of revenue;

Loss of business opportunities;

Loss of goodwill;

Loss of anticipated savings;

Business interruption;

Indirect losses;

Consequential losses.

Our total liability arising from any claim shall not exceed the amount paid by you for the specific programme or service giving rise to the claim.

To the fullest extent permitted by law, Marketing Wrens Ltd shall not be responsible for any decisions, actions or omissions taken by a participant based on information, training, coaching, mentoring or materials provided through our services.

Nothing in these Terms excludes liability for:

Death or personal injury caused by negligence;

Fraud or fraudulent misrepresentation;

Any liability which cannot legally be excluded.

27. Data Protection and Privacy

We process personal information in accordance with our Privacy Policy and applicable data protection laws.

Where applicable, this includes compliance with:

UK GDPR;

Data Protection Act 2018;

Other relevant privacy legislation.

By using our services, you consent to the collection and processing of personal information as described in our Privacy Policy.

Marketing Wrens Ltd may use trusted third-party service providers, software platforms and payment processors to deliver services and process personal data in accordance with applicable data protection laws.

28. Force Majeure

Marketing Wrens Ltd shall not be liable for any delay or failure to perform its obligations where such delay or failure results from events beyond its reasonable control, including but not limited to acts of God, natural disasters, severe weather, fire, flood, pandemic, epidemic, war, terrorism, civil unrest, industrial disputes, power failure, internet failure, cyber attack, government action or any other circumstance beyond our reasonable control.

Where reasonably possible, Marketing Wrens Ltd will make every effort to minimise disruption and, where appropriate, offer an alternative course date, online delivery, rescheduled session or other suitable solution. and, where appropriate, offer an alternative course date, online delivery, rescheduled session or other suitable solution.

29. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from these Terms shall be interpreted in accordance with the laws of England and Wales.

30. Jurisdiction

The Courts of England and Wales shall have exclusive jurisdiction to hear and resolve any dispute arising from these Terms.

International customers agree that any legal proceedings shall be brought exclusively within England and Wales.

31. SEVERABILITY, WAIVER AND ENTIRE AGREEMENT

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal or unenforceable, the remaining provisions shall remain in full force and effect.

These Terms and Conditions constitute the entire agreement between Marketing Wrens Ltd and the Client and supersede all previous agreements, discussions, negotiations, representations and understandings relating to the services provided.

No verbal statement or representation shall alter these Terms unless confirmed in writing by Marketing Wrens Ltd.

No failure or delay by Marketing Wrens Ltd in exercising any right, power or remedy under these Terms and Conditions shall constitute a waiver of that right, power or remedy.

Any waiver of any provision of these Terms and Conditions shall only be effective if made expressly in writing by an authorised representative of Marketing Wrens Ltd.

32 Electronic Acceptance

By purchasing, enrolling in, accessing, downloading, participating in or using any service, programme, membership, digital product or resource provided by Marketing Wrens Ltd, the Client confirms acceptance of these Terms and Conditions.

Electronic acceptance of these Terms has the same legal effect as a handwritten signature.

The Client acknowledges that they have had the opportunity to read these Terms before making a purchase and that continued use of Marketing Wrens Ltd services constitutes ongoing acceptance of these Terms.

33. Contact Details

These Terms and Conditions were last updated in June 2026 and may be amended from time to time. The latest version will always be available on our website.

Marketing Wrens Ltd

20–22 Wenlock Road

London

N1 7GU

United Kingdom

Website:

www.marketingwrens.com

Email:

[email protected]

For all enquiries relating to bookings, payments, programmes or these Terms and Conditions, please contact us using the details above.