1. Introduction

Marketing Wrens Ltd ("Marketing Wrens", "we", "our", or "us") is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, process, store, share and protect your personal information when you visit our website, purchase our products or services, participate in our courses, coaching, mentoring, memberships, workshops, consultancy programmes, events or otherwise engage with our business.

By accessing our website or using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Company Information

Marketing Wrens Ltd

Company Registration Number: 13786331

20–22 Wenlock Road

London

N1 7GU

United Kingdom

Website: www.marketingwrens.com

Email: [email protected]

3. Scope of This Policy

This Privacy Policy applies to:

Website visitors

Customers

Prospective customers Newsletter subscribers

Coaching clients

Consultancy clients

Course participants

Workshop attendees

Event attendees

Members

Users of our online platforms

4. Information We Collect

We may collect:

Full name

Email address

Telephone number

Postal address Billing address

Company name

Job title

Account login information

Course enrolment information

Coaching application information

Consultancy enquiry information

Information submitted through forms

Customer support communications

Newsletter subscriptions

Payment Information

Payments are processed securely by Stripe and other authorised payment processors. We do not store complete payment card information on our systems. Payment providers may collect:

Name

Billing address Payment details

Transaction information

Information Collected Automatically When you visit our website we may automatically collect:

IP address

Browser type

Browser version Device information

Operating system

Time zone settings

Website activity

Referring websites Page views

Session information

Cookie identifiers

5. Services We Provide Marketing Wrens Ltd may provide:

Marketing training Business training

Coaching services

Mentoring services

Consultancy services

Workshops

Masterclasses

Membership programmes

Events

Digital products

Online learning programmes

Resources and downloads

6. How We Use Your Information We may use your information to:

Deliver Services

Process registrations

Deliver coaching programmes

Deliver consultancy services

Manage memberships

Provide customer support

Administer events

Manage Customer Relationships

Respond to enquiries

Communicate programme updates

Provide account access Manage bookings

Process Payments

Process purchases

Verify transactions

Prevent fraud

Maintain financial records

Marketing Communications

Where permitted by law or where consent has been obtained, we may send:

Newsletters

Marketing communications

Event invitations

Educational content

Promotional offers

Business updates

You may unsubscribe at any time.

Website Improvement

We may use analytics information to:

Improve website performance

Improve user experience

Measure marketing effectiveness

Understand visitor behaviour

7. Legal Basis for Processing

Under UK GDPR we rely upon one or more of the following legal bases:

Contract

Processing necessary to deliver products or services purchased by you.

Legitimate Interests

Processing necessary for:

Business administration

Customer support

Service improvement

Website security

Fraud prevention

Consent

Processing where you have given consent, including:

Marketing emails

Analytics cookies

Advertising cookies

Legal Obligations

Processing necessary to comply with legal requirements including:

Tax obligations

Financial record keeping Regulatory compliance

8. Marketing Communications

We use Tekmatix CRM to manage customer communications and email marketing. If you subscribe to our newsletter or marketing communications, we may send:

Newsletters

Marketing content Educational materials Event announcements Product updates

You may unsubscribe at any time by:

Clicking the unsubscribe link in emails

Contacting [email protected]

9. Cookies and Tracking Technologies We use cookies and similar technologies including:

Essential cookies

Analytics cookies

Marketing cookies Performance cookies

We currently use:

Google Analytics

Meta Pixel

Tekmatix CRM tracking technologies

Full details are available in our Cookie Policy

Non-essential cookies are only activated after user consent.

10. Advertising and Analytics Google Analytics

Google Analytics helps us understand:

Website traffic

Visitor behaviour

Website performance

Meta Pixel

Meta Pixel helps us:

Measure advertising performance

Track conversions

Improve marketing campaigns

Information may be shared with Google and Meta in accordance with their privacy policies.

11. International Customers and International Transfers

Marketing Wrens Ltd operates internationally and welcomes customers from the United Kingdom and worldwide.

To provide our services, we use trusted third-party providers including:

Stripe

Google Analytics

Meta

Tekmatix CRM

Website hosting providers

Some providers may process personal information outside the United Kingdom. Where international transfers occur, we implement appropriate safeguards including:

UK adequacy regulations

International Data Transfer Agreements (IDTAs)

Standard Contractual Clauses (SCCs)

Contractual data protection safeguards

These measures are designed to protect your information in accordance with UK GDPR requirements.

12. International Payments and Currency

Marketing Wrens Ltd sells products and services internationally.

All prices are displayed in United States Dollars (USD) unless otherwise stated.

Customers are responsible for:

Currency conversion fees

Bank charges

Taxes

VAT

GST

Duties

Similar charges imposed by payment providers or local jurisdictions

Stripe or your payment provider may apply exchange rates and conversion fees where applicable.

13. Sharing Information

We may share personal information with trusted third-party service providers where necessary to

operate our business and deliver our services.

These may include:

Stripe

Tekmatix CRM

Google Analytics

Meta Platforms

Website hosting providers

Technology providers

Accountants

Legal advisers

Regulatory authorities where required by law

All third-party providers are expected to process personal information securely and in accordance with applicable data protection laws.

We do not sell personal information to third parties.

14. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described

in this Privacy Policy, comply with legal obligations, resolve disputes and protect our legitimate business

interests.

Typical retention periods include:

Customer Records

Customer records, invoices, payment records and related financial information may be retained for up to seven (7) years to comply with tax, accounting and legal obligations.

Marketing Subscribers

Newsletter and marketing subscriber information may be retained until an individual unsubscribes or requests deletion.

Enquiries and Contact Forms

General enquiries, website contact forms and customer support requests may be retained for up to twenty-four (24) months after the last interaction.

Course, Coaching and Consultancy Records

Programme participation records, coaching records, consultancy records and related communications may be retained for up to seven (7) years where reasonably necessary for business administration, legal compliance or dispute resolution.

Website Analytics

Analytics data may be retained in accordance with the settings and policies of Google Analytics and other analytics providers.

When personal information is no longer required, it will be securely deleted, anonymised or otherwise disposed of in a secure manner.

15. Data Security

Marketing Wrens Ltd takes appropriate technical and organisational measures to protect personal information from:

Unauthorised access

Accidental loss

Misuse

Alteration

Disclosure

Destruction

Security measures may include:

Secure hosting

SSL encryption

Password protection

Restricted access controls

Payment processor security

Software updates and monitoring

Although we take reasonable steps to protect personal information, no internet transmission or electronic storage method can be guaranteed to be completely secure.

16. Your Rights Under UK GDPR

Under UK GDPR and applicable data protection laws, you may have the following rights:

Right to Be Informed

To understand how your personal information is collected, used and shared.

Right of Access

To request a copy of the personal information we hold about you.

Right to Rectification

To request correction of inaccurate or incomplete information.

Right to Erasure

To request deletion of personal information where legally permissible.

Right to Restrict Processing

To request restriction or suppression of processing in certain circumstances.

Right to Data Portability

To receive your personal information in a commonly used format and transfer it to another provider where technically feasible.

Right to Object

To object to processing based on legitimate interests or direct marketing.

Right to Withdraw Consent

To withdraw consent at any time where processing relies on consent.

17. Rights Relating to Automated Decision-Making and Profiling

Marketing Wrens Ltd does not currently make decisions about individuals solely through automated

processing that produce legal effects or similarly significant effects.

We may use:

Google Analytics

Meta Pixel

Tekmatix CRM

to better understand customer interests, website activity, engagement with content and marketing performance.

Any profiling is used solely for marketing, customer relationship management and analytics purposes.

No significant decisions affecting individuals are made without human involvement.

You have the right to object to profiling for direct marketing purposes and may contact us if you require further information.

18. Exercising Your Rights

To exercise any of your data protection rights, please contact:

[email protected]

Please include:

Your full name

Contact details

Details of your request

We may request proof of identity before responding.

We aim to respond within one calendar month.

19. How to Make a Privacy Complaint

If you have concerns about how Marketing Wrens Ltd collects, uses or protects your personal information, we encourage you to contact us first so that we can investigate and attempt to resolve the matter.

Privacy enquiries and complaints should be sent to:

[email protected]

Please include:

Your full name

Contact details

A description of your concern
Any relevant supporting information

We will acknowledge your complaint and aim to respond within a reasonable timeframe.

If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Website:

https://www.ico.org.uk

20. Children's Privacy

Our services are intended for individuals aged 18 years or older.

We do not knowingly collect personal information from children under 18.

If we become aware that such information has been collected, we will take reasonable steps to remove it.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on our website together with an updated effective date.

For significant changes, we may provide additional notice where appropriate